Handbook - Family Resources

Contact Us | Connecting Online | Getting Involved | Family Assistance


Contact Us

Call or Email

For information, questions, comments and suggestions, contact our Family Information Center by calling 615-259-4636(INFO) or emailing the Family Information Center. Our Family Information Center telephone service hours are 5:30 a.m. to 5:30 p.m. Monday through Friday during regular school days and 7:30 a.m. to 4:30 p.m. on school-closing holidays and summer break.


Visit the Family Information Center

Visit the Family Information Center in person at 2601 Bransford Avenue, Nashville, Tennessee 37204. Use the Berry Road entrance at the back of the building. The Family Information Center office hours are are 7:30 a.m. - 4:30 p.m. Monday through Friday during regular school days. 


Connecting Online


Family Callout System

  • MNPS uses a mass notification callout system to share important news and information with families. Our callout system also includes the option to receive emails and text messages. 

  • If you are not receiving calls, make sure your contact information is up-to-date. Follow the instructions on our Family Portal page. If you need more assistance, contact your student's school.


Campus for Parents

  • Campus (Family Portal) is a web-based tool (online and mobile-devices) that helps families stay connected to their student's classroom. It lets families see real-time grades, homework, upcoming due dates, attendance information, discipline information and more and allows for greater communication between teachers and families through emails, messages and mobile alerts.


Social Media

Getting Involved

Family involvement and volunteers are an integral part of education. We welcome families and volunteers in our schools and appreciate the opportunities their work provides to our students and staff. 

Parent Advisory Council

The Parent Advisory Council (PAC) was created to energize, organize and mobilize parents to be involved in the lifelong education of their students, and help identify barriers to family engagement and work with MNPS' personnel to reduce or remove these barriers. To get involved, contact your school's principal.

Exceptional Education Family Advisory Council

The Exceptional Education Family Advisory Council (EEFAC) was created by families of students with disabilities. Any parent of a student who receives special education services is eligible to be a member of EEFAC. Email the Exceptional Education staff to get involved.

Family Assistance

Family Support

Community Achieves

Community Achieves is an MNPS-led community school initiative. A Community Achieves school focuses on academics, health, social services and youth development to improve the conditions for learning. There is an on-site manager who brings many partners together to offer a range of support and opportunities for children, youth, families and communities.

Community Helpline

One of the easiest ways to get help is to contact Tennessee's community services helpline by dialing 2-1-1. When you call, you'll get a real person, one who is trained to help you sort out your needs, and then give you phone numbers and addresses of the closest places where you can get help.

Extended Learning Programs

The Office of Extended Learning Programs provides direct and indirect support of Before and After Care and summer programs. The Office of Extended Learning Programs is funded, in part, under the Elementary and Secondary Education Act, Title IV-B: 21st Century Community Learning Centers and Lottery for Education in Afterschool Programs grants. 

In the event of inclement weather, program hours may be delayed or canceled. Inclement Weather Schedules.

Family Resource Centers

MNPS has school-based Family Resource Centers (FRCs) committed to increasing the wellbeing of children and families. Each FRC is a partnership of health and social service providers, residents, schools, businesses and faith-based organizations, all working together to connect families and students to community services and the needs of the neighborhood.

FRCs also offer services tailored to their specific school community and offer things such as GED classes, English-language classes, counseling, parenting classes and some health services.  

School Psychologists

School psychologists provide support to every MNPS school and are committed to providing systems and structure, data-based decision making, and individualized support to each student. School psychologists support students by ensuring equitable access and increasingly intensive intervention in the area of academics and behavior and supports schools by using data to help determine each student's need. 

School Social Work Services

School social work services exist in every MNPS school. Sometimes there are personal issues that interfere with a student's learning. School social workers will provide free counseling to students during the school day on-site at their school. All records regarding a student's sessions with the school social worker are kept confidential except as required by law.

MNPS utilizes a Collaborative Referral protocol to connect students with school-based providers for needed support. To make a referral for Social Work or School Counselor Services, please notify the school counselor at the child's assigned school. Please note MNPS School Social Workers are no way affiliated with the Department of Children Services (DCS). School social workers are not case managers for DCS. Both are separate entities with very different services that each provides.

StrIDe Transportation Program

All MNPS students enrolled in grades 9-12 are able to ride WeGo Public Transit buses at no cost through an innovative public transportation program called StrIDe. Students in grades 5-8 who attend an out-of-zone school where they have no yellow bus service are eligible to participate in the StrIDe program with parental permission.  

Students utilizing this service must follow the WeGo Code of Conduct or face revocation of WeGo bus transportation privileges. The Code of Conduct is posted at Music City Central and online at WeGo Public Transit.

For more information about bus routes or schedules, call WeGo Customer Care at 615-862-5950.

The HERO Program for Families and Students in Transition

The H.E.R.O. program for families in transition, or experiencing homelessness, helps students and their families with resources and services no matter where they live. Eligibility paperwork may be obtained at the district's enrollment centers and schools, or you may contact the program office directly by calling 615-259-8729.